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Achieving growth while maintaining operational efficiency can be challenging. This customer story shows how Joos used Microsoft Copilot to automate workflows, reduce manual tasks and improve collaboration across their teams. Read the company's story to uncover practical strategies for scaling your operations and contact Vastasys Ltd. to learn how Copilot can support your goals.
Watch this interactive tour of MS Dynamics 365 Contact Center for a step-by step look at how Dynamics 365 enabled a modern outdoor apparel company to deliver frictionless experiences across channels, reduce call volume and hold times with intelligent chatbots and voicebots, and empower agents to deliver great service where a human touch is required. With a single view of truth across data and support channels, your contact center leaders will gain powerful insights that help drive efficiency at scale and reduce unnecessary costs. Reach out to to begin reimagining your customer service operations.
Keeping operations running smoothly is no small feat. This infographic illustrates how Microsoft Copilot supports operations managers in their day-to-day tasks, from analyzing manufacturing costs to drafting reports and managing communication. Learn how AI-powered tools can improve efficiency and give you more time for strategic planning. Read the infographic to get started and contact Vastasys Ltd. for tailored advice on using Copilot in your operations.
This tour of Microsoft Dynamics 365 Customer Service walks you through the service experience of a true-to-life customer who benefits from the solution's transformative, AI-fueled capabilities. Take the tour to see for yourself how Dynamics 365 Customer Service enables your service teams to respond more effectively and effortlessly and personalize experiences. Learn about optimizing workflows, increasing resolution rates and using predictive insights to proactively address customer needs. When you're ready for a more expansive tour, contact your trusted guide and Microsoft partner, .
"The Total Economic Impact of Dynamics 365 Customer Service" report from Forrester Consulting examines the potential return on investment of Microsoft Dynamics 365 Customer Service. This infographic summarizes the findings from that study. View the infographic. Contact to start reaping the benefits of an investment in Dynamics 365 Customer Service.
Sandvik Coromant's journey with Dynamics 365 started in 2016, when it piloted Dynamics 365 Sales in the United States. As its customer base expanded and diversified, the Sandvik team realized that to access the required deep knowledge of customer history they could no longer rely on multiple applications to manage daily business functions. Read Sandvik's story to learn why Sanika Bhagwat: Customer Interactions Process & Technology Manager said, "Dynamics 365 Customer Service is the thread that weaves [together] seamless experiences...enabling automation and AI possibilities for business growth and ultimate customer satisfaction." Ready to help your customers become more productive, profitable and energy efficient? can help you get started with Dynamics 365 Customer Service.
Are you one of the 3 in 4 people who are comfortable having employees use AI for admin work? Data from Microsoft's Work Trend Index survey shows most people would be happy to have an AI assistant help with routine tasks. Find out more about what an AI assistant like @Microsoft Copilot can do in this article. 👇
In a world driven by relentless technological advancement, adopting an AI-fueled, customer-centric approach is imperative for staying competitive in today's market. Check out this latest blog article from Microsoft for insights into how generative AI and Copilot are enabling companies to optimize operational efficiency, build long-term loyalty while increasing value at every touchpoint. Ready to accelerate and elevate your customer service operations across the board? Let help you launch into the AI-era with Copilot.
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Discover how AI operations, advanced cybersecurity, and emerging technologies are revolutionizing IT departments in 2025 as organizations adapt.
Human resource managers spend a lot of time each day answering emails, writing job descriptions, preparing for meetings, drafting reports and doing other routine tasks. AI can help them get those tasks done more effectively and efficiently. In this infographic of a typical day for an HR manager, you'll see exactly what an AI assistant such as Microsoft Copilot can do to speed up routine work. Like summarizing email threats, creating questions for upcoming interviews with potential recruits, and creating presentation slides. Learn all that AI can do by having a look at this Microsoft infographic.
Thanks to all our customers and business partners for an amazing 2024. Happy New Year! Vastasys Ltd. wishes you and yours all the best.
Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot.
Highly engaged employees deliver better results, with organizations seeing measurable financial performance improvements. This infographic reveals three strategies to increase team engagement using Microsoft Copilot. View the infographic to learn more, and reach out to Vastasys Ltd. for personalized guidance on integrating Copilot into your business.
Time is your most valuable resource. This infographic illustrates how Microsoft Copilot can help you enhance your productivity as a business leader, from handling critical issues to crafting impactful presentations. View the infographic to see how AI simplifies workflows, saving time and boosting effectiveness. Contact Vastasys Ltd. for tailored insights on integrating Copilot into your leadership strategy.
Preparing efficiently for company-wide addresses without compromising quality is important. Whether it's summarizing meeting points, drafting a memo or creating presentation slides, Copilot will help you get the job done efficiently. View this infographic for more insights and contact Vastasys Ltd. for tailored advice on integrating Copilot into your workplace.
This eBook contains valuable insights on utilizing Dynamics 365 to streamline customer support and drive satisfaction. Read it to learn how integrated AI ensures faster resolution times, personalized service, and predictive care. You will also discover how with Dynamics 365 you can anticipate customer needs and engage with them on their preferred channels, creating a seamless experience across all touchpoints. In short, leveraging the real-time insights in this eBook will lead to better decision-making, improved SLA fulfilment, and a more agile customer service strategy. Microsoft Partner can help you implement these game-changing solutions. Reach out today. And let's get started transforming your customer service operations.
If you're looking to transform your customer service operations, the KPMG case study with Microsoft Dynamics 365 is a must-read. This customer story details how KPMG was able to enhance its customer service delivery by leveraging real-time insights and streamlining its operational processes. With Dynamics 365, KPMG not only improved their response times but also achieved a more comprehensive view of customer engagements. Read the full story to see how this transformative approach can be applied within your organization. can help you leverage Dynamics 365 to empower your workforce and satisfy customer needs more effectively. Contact us.
AI adoption is shaping the future of work at organizations that use it effectively. The blog post, "The Right Way to AI," highlights real-world examples of companies successfully integrating AI into workflows. Read the blog for strategies and insights on implementing AI tools like Microsoft Copilot to improve productivity and collaboration. Contact Vastasys Ltd. for a personalized consultation.
Demand for nonprofit services is growing. From preserving clean air and water to fighting malnutrition and cardiovascular disease to delivering disaster relief, there are so many problems that can be solved with technology. Microsoft donated more than $4.7 billion to nearly 400,000 nonprofits worldwide last year. This video highlights a few that benefit from Microsoft AI and cloud technology including Copilot to address some of the world's biggest problems. A Microsoft partner, Vastasys Ltd. is committed to the mission to expand the number of nonprofits served. Watch this video for ideas on how we help your nonprofit advance your mission with Microsoft cloud ad AI technology.
Ready to adopt a cloud-based business management solution to unlock insights, adapt faster, collaborate better, and further your nonprofit's mission? Download your complimentary copy of the Microsoft eBook, "Nonprofit leader's guide to moving to the cloud with confidence." Packed with insights and practical tips, this definitive guide will help you assess your readiness for cloud migration and provide a checklist of steps towards migration success with Microsoft Dynamics 365 Business Central - including determining your eligibility for a 60% discount on Dynamics 365 Business Central. A Microsoft partner, Vastasys Ltd. can help you get started. Contact us when you're ready.
Blue Marine Foundation is on a mission to save the oceans. When its finance and reporting system couldn't keep up with growth, it implemented Microsoft Dynamics 365 Business Central. Read the customer story to learn from Blue Marine Foundation's experience, including how Dynamics' automated reporting gives its project managers the information they need to advance it environmental causes.
Microsoft Copilot, a new AI assistant, can help you work more effectively.
Copilot is here! Watch this Microsoft video to meet your highly capable, always-available, dot-connecting data chaser. Copilot for Microsoft 365 combines the power of large language models, web search, and your data in Microsoft 365 applications.
The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs. can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.
Read Microsoft's latest blog post: 'How AI Can Empower Customer Service Agents.' to discover how smart chatbots, AI-powered task assistance, and real-time recommendations enable your teams to stay ahead of complex tech challenges to focus on providing top-notch, friendly customer service even under pressure. Reach out to when you are ready to drive modernization and transform your service processes with these Microsoft Generative AI solutions.
Working with Excel usually requires knowledge of formulas and chart creation, in addition to the time needed to look for insights in the data. Copilot in Excel can do much of that work for you, through natural language commands. Watch the video to see how it works.
Tired of manually sorting, charting and analyzing in Excel? Microsoft Copilot in Excel can do it for you
PowerPoint presentations are an effective way to convey a message, whether it's the results of a study or the outlines of a new marketing campaign. But to be successful, it requires good organization, clear messaging and thoughtful graphics. Microsoft Copilot in PowerPoint can help users create winning presentations with information, editing advice, and even original copy. Get an overview of what Copilot in PowerPoint can do in this video.
In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.
Vastasys Ltd., as an esteemed Microsoft Dynamics 365 partner, provides a variety of services to accelerate sales cycles, improve customer engagement, and boost productivity. Known for remarkable expertise in the implementation, customization, upgradation, training, and support of Dynamics 365 programs, the company focuses on enhancing customer experience, and fostering personalized business processes and scalability. Operating since 2013, Vastasys has continuously reshaped businesses across Canadian, US, and European markets.
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